Tiếng Anh thư tín thương mại bài 2: Trả lời Thư hỏi hàng
Tiếng Anh thư tín thương mại: Trả lời Thư hỏi hàng (Reply to Enquiries)
Trả lời Thư hỏi hàng (Reply to Enquiries) được dùng khi bạn trả lời lại một thư hỏi hàng về hàng hóa hoặc dịch vụ. Một thư trả lời thư hỏi hàng có thể là đáp ứng các yêu cầu trong thư hỏi hàng hoặc từ chối các yêu cầu đó. Dưới đây là các mẫu thư trả lời thư hỏi hàng, cấu trúc và mẫu câu sử dụng trong thư trả lời thư hỏi hàng mà VnDoc.com đã tổng hợp.
1. Cách trả lời Thư hỏi hàng (How to Reply to Enquiries)
Content of replies:
Acknowledging receipt of an enquiry/request (xác nhận lại thư hỏi hàng)
- Thank you for your letter of ... regarding / concerning / in connection with ...
- I refer to your enquiry about / relating to ...
- I have received your letter of ... requesting information about ...
Explaining action taken as a consequence of the enquiry
- I have (reviewed our available stock) ...
- We held a meeting on 21 January to discuss possible solutions.
- I have checked/looked into/investigated (the possible approaches) ...
Making suggestions/ justifying recommendations/ pointing out pros and cons/ hedging
- The best choice would be ... since ...
- I highly recommend ... as / due to the fact that ...
- ... would probably be more suitable because ...
- ... seems to suit you better although ...
- Perhaps you should choose ... even though ...
- I suggest that you (should) choose ...
- I recommend this item since ...
- In view of the fact that ..., I would strongly recommend ... as ...
Apologising and rejecting proposals (Từ chối về đơn hỏi hàng)
- While I appreciate your firm's need for this information, I regret that ...
- It will not be possible to ... for legal reasons. We are bound to ...
- Your proposal is of interest to us, and we have had consultations about it.
- However, we feel that it will not be in our interests to ... for reasons of (privacy).
- We are concerned that ...
Stipulating action requested or to be taken
- We shall arrange for ... by ...at the latest.
- I shall see to it that ...
- Our company will arrange for ...
Establishing goodwill and suggesting contact
- I hope this suggestion/information will be useful to you.
- I hope this information will prove useful to you.
- I hope that this information will help you to make decisions on your order.
- I look forward to hearing from you.
- I look forward to receiving your confirmation of ...
- I look forward to doing business with your company in the future ...
- Please feel free to contact me again if you have any further queries on ...
- Do contact me on 27615432 if you need further information.
- Please do not hesitate to contact me on 27615432 if I can be of further assistance.
2. Mẫu thư trả lời Thư hỏi hàng
Example letters 1:
NOVELTY SAFETY EQUIPMENT LTD
14th Floor Shun Koo Building
Aberdeen Hong Kong
14 Jun 2016
Attn: Mr Tim Lee
Sun Lee Consultancy Ltd
198 Fa Yuen Street
Dear Mr Lee
Enquiry regarding fire extinguishers
Thank you for your enquiry regarding our newly released range of fire extinguishers.
You will see from the enclosed catalogue that the range has been extended to include some highly efficient portable extinguishers for use on construction sites.
We are offering to our existing customers a 15% discount on orders of extinguishers from this new range.
We look forward to your increased order at this discount rate.
Example letters 2:
171, Choi Hung Road
Hung Hom, Hong Kong
Tel/Fax 2235 2449
14 Jun 2016
Mr J Wong
317 Orchard Road
Dear Mr Wong
Enquiry about Batteries
Thank you for your letter of Friday, 10 June 2016 regarding making copies of the sample battery you sent us.
I have investigated the situation and found that your specifications are exactly the same as the design of a proprietary camera battery manufactured by a large Japanese electronics company.
We feel that it would not be in our interests to supply this type of battery.
However, I would like to thank you for considering our company as your supplier.
I look forward to doing business with your company in the future
Example letters 3:
Gloria Business Consultants
6 Floor, 67 Booth Road
14 Jun 2016
Taifoon Trading Company
135 Tong Chong Road
Creating a New Image
Thank you for your letter of Friday, 10 June 2016 concerning the creation of a new image for the Yunan route.
We would like to congratulate your company on the inauguration of this new route. We are very much interested in helping to create a new image for it.
We would be pleased to quote prices and schedules if you could provide us with more detailed information.
May we suggest that we send two representatives, Mr. David Poon and Miss Cindy Tam to your office on Friday, 17 June 2016 at 10:00 a.m. for further discussions. Please do not hesitate to contact me if the date and time is not convenient for you. My telephone number is 2346-8999.
Example letters 4:
To: Mr Victor Wong
From: Ms Elizabeth Sullivan
Date: Tuesday, 14 June 2016
Dear Mr Wong,
Thank you for your enquiry about the availability of a single room for six nights from Monday, 18 July 2016 to Monday, 25 July 2016. Unfortunately, we are fully booked during this period. However, I have contacted our sister hotel on Hong Kong Island and they have single rooms available. The room rate is $1,200 per night.
If you would like me to reserve a room during the period you requested, please do not hesitate to contact me.
E. Sullivan (Ms)
Accommodation Booking Officer