On a recent holiday, you and a group of friends stayed at a campsite. You were very dissatisfied with the experience. Write a letter

Hướng dẫn viết lá thư khiếu nại phản ánh về những điều bạn không hài lòng khi nghỉ tại một khu cắm trại bằng tiếng Anh lớp 12 Friends Global bao gồm nhiều lá thư khác nhau giúp các em học sinh nắm được cấu trúc một bài Complaint letter cũng như những từ vựng - cấu trúc bám sát theo chủ đề. 

Topic: Write your letter of complaint (180-200 words) using your notes in exercise 7.

On a recent holiday, you and a group of friends stayed at a campsite. You were very dissatisfied with the experience. Write a letter to the owner saying why you are unhappy and suggest ways in which he/she might improve the campsite.

no food available                                             overcrowded

queues for everything                                      shop/swimming pool, etc. was closed

showers/restaurants, etc. were dirty              staff were impolite/unhelpful

Write a complaint letter to the owner saying why you are unhappy and suggest ways in which he/she might improve the campsite - mẫu số 1

Dear Sir or Madam,

I am writing to complain about my recent stay at your campsite last week. My friends and I were very disappointed with our experience, as many things did not meet our expectations.

First of all, the campsite was overcrowded. There were long queues for everything, including the toilets, showers, and even the reception. The showers and restaurants were dirty and not cleaned regularly, which made us very uncomfortable. We were also unhappy to find that the shop and swimming pool were closed during our stay, even though your website said they would be open. In addition, there was no food available at the campsite, and the staff were often impolite and unhelpful when we asked for assistance.

To improve your campsite, I suggest you limit the number of guests, clean the facilities more often, and make sure that all services advertised are available. It would also help if your staff received better training in customer service.

I hope you will take my comments seriously and make the necessary improvements.

Yours faithfully,

Nguyen Minh Anh

Hướng dẫn dịch

Kính gửi Quý Ông/Bà,

Tôi viết thư này để phàn nàn về kỳ nghỉ gần đây của tôi tại khu cắm trại của Quý vị tuần trước. Tôi và bạn bè rất thất vọng với trải nghiệm của mình, vì nhiều thứ không đáp ứng được kỳ vọng của chúng tôi.

Trước hết, khu cắm trại quá đông đúc. Mọi người phải xếp hàng dài chờ đợi ở mọi nơi, bao gồm cả nhà vệ sinh, phòng tắm, và thậm chí cả lễ tân. Phòng tắm và nhà hàng bẩn thỉu và không được dọn dẹp thường xuyên, khiến chúng tôi rất khó chịu. Chúng tôi cũng không hài lòng khi thấy cửa hàng và hồ bơi đóng cửa trong thời gian chúng tôi lưu trú, mặc dù trang web của Quý vị cho biết chúng sẽ mở cửa. Ngoài ra, không có đồ ăn tại khu cắm trại, và nhân viên thường tỏ ra bất lịch sự và thiếu nhiệt tình khi chúng tôi yêu cầu hỗ trợ.

Để cải thiện khu cắm trại của Quý vị, tôi đề nghị Quý vị hạn chế số lượng khách, vệ sinh cơ sở vật chất thường xuyên hơn và đảm bảo tất cả các dịch vụ được quảng cáo đều có sẵn. Việc đào tạo nhân viên của Quý vị về dịch vụ khách hàng tốt hơn cũng sẽ rất hữu ích.

Tôi hy vọng Quý vị sẽ tiếp thu ý kiến ​​của tôi một cách nghiêm túc và thực hiện những cải tiến cần thiết.

Trân trọng,

Nguyễn Minh Anh

Write a complaint letter to the owner saying why you are unhappy and suggest ways in which he/she might improve the campsite - mẫu số 2

Dear Sir or Madam,

I am writing to express my dissatisfaction with my recent stay at your campsite. My friends and I had looked forward to our holiday, but unfortunately, we were very disappointed.

The campsite was extremely overcrowded, and we had to wait in long queues for almost everything. The toilets, showers, and restaurant were dirty and not cleaned regularly. To make matters worse, the shop and swimming pool were closed, even though your website said they would be open. We were also shocked that there was no food available anywhere in the campsite. Moreover, the staff were impolite and unwilling to help when we asked questions.

I suggest you improve your cleaning services, open all the facilities that you advertise, and train your staff to be more friendly and helpful. Limiting the number of guests would also make the campsite more enjoyable.

I hope you will take my suggestions seriously and make improvements soon.

Yours faithfully,

Hướng dẫn dịch

Kính gửi Quý Ông/Bà,

Tôi viết thư này để bày tỏ sự không hài lòng của mình với kỳ nghỉ gần đây tại khu cắm trại của quý vị. Tôi và bạn bè đã rất mong chờ kỳ nghỉ, nhưng thật không may, chúng tôi đã rất thất vọng.

Khu cắm trại quá đông đúc, và chúng tôi phải xếp hàng dài chờ đợi hầu như mọi thứ. Nhà vệ sinh, phòng tắm và nhà hàng đều bẩn thỉu và không được dọn dẹp thường xuyên. Tệ hơn nữa, cửa hàng và hồ bơi đã đóng cửa, mặc dù trang web của quý vị cho biết họ sẽ mở cửa. Chúng tôi cũng rất ngạc nhiên khi không có đồ ăn nào trong khu cắm trại. Hơn nữa, nhân viên lại tỏ ra bất lịch sự và không sẵn lòng giúp đỡ khi chúng tôi hỏi.

Tôi đề nghị quý vị cải thiện dịch vụ vệ sinh, mở cửa tất cả các tiện nghi mà quý vị quảng cáo và đào tạo nhân viên trở nên thân thiện và hữu ích hơn. Việc hạn chế số lượng khách cũng sẽ giúp khu cắm trại trở nên thú vị hơn.

Tôi hy vọng quý vị sẽ nghiêm túc xem xét những đề xuất của tôi và sớm cải thiện.

Trân trọng,

On a recent holiday, you and a group of friends stayed on a campsite - mẫu số 3

Dear Sir or Madam,

I am writing to express my deep dissatisfaction with my recent stay at your campsite. Despite our anticipation of a refreshing holiday, our experience was marred by several significant issues that need urgent attention.

Firstly, the lack of food options or on-site dining facilities was highly disappointing. We found ourselves scrambling to find suitable meals, leading to unnecessary stress and inconvenience. Additionally, the long queues for essential facilities like showers and recreational areas were unacceptable. It felt as though we spent more time waiting than enjoying our time at the campsite.

Furthermore, the behavior of your staff was less than satisfactory. We encountered impolite and unhelpful attitudes, which only served to exacerbate our frustrations. Additionally, the poor cleanliness standards in essential facilities like showers and restaurants were appalling. It was disheartening to see such neglect in areas crucial to the overall guest experience.

In light of these issues, I urge you to take immediate action to improve the campsite's amenities and staff training. Providing a wider variety of food options, implementing better queue management systems, and maintaining higher cleanliness standards are essential steps towards enhancing guest satisfaction.

I suggest you should address these concerns promptly to ensure a more enjoyable experience for future visitors. Thank you for your attention to this matter.

Yours faithfully,

On a recent holiday, you and a group of friends stayed on a campsite - mẫu số 4

Dear Campsite Owner,

I am writing to express my dissatisfaction with my recent stay at your campsite. Unfortunately, the experience was marred by several significant issues.

Firstly, the lack of food availability and the closure of essential facilities like the shop and swimming pool made our stay inconvenient and disappointing.

Additionally, the campsite was overcrowded, leading to long queues for showers and other amenities. The cleanliness of these facilities was also subpar.

Furthermore, the staff's attitude was unhelpful and impolite, further adding to our frustration.

To improve the campsite, I suggest enhancing food options, limiting campsite capacity, ensuring all facilities are operational and well-maintained, and providing staff training on customer service.

I hope you will take these suggestions seriously to enhance the experience for future campers.

Sincerely,

[Your Name]

On a recent holiday, you and a group of friends stayed on a campsite - mẫu số 5

Dear Campsite Owner,

I am writing to express my deep dissatisfaction with my recent stay at your campsite. Unfortunately, the experience fell far short of our expectations, and there are several issues that need urgent attention.

Firstly, the lack of food availability was a significant inconvenience. With no onsite dining options and the closure of the shop, our group struggled to find suitable meals, resulting in unnecessary stress and discomfort.

Furthermore, the overcrowding was unbearable. The campsite felt claustrophobic, with limited space to relax or move around. This led to long queues for essential amenities such as showers and restrooms, exacerbating the already frustrating situation.

Speaking of amenities, the closure of the swimming pool and shop added to our disappointment. These facilities were part of the appeal when we booked our stay, and their closure was a major letdown.

Moreover, the cleanliness of the showers and restrooms left much to be desired. They were unkempt and unhygienic, detracting from the overall experience.

Lastly, the attitude of the staff was unacceptable. We encountered rudeness and unhelpfulness, which only added to our dissatisfaction.

To improve the campsite, I suggest implementing the following measures: increase food options or provide information about nearby dining options, limit the number of campers to prevent overcrowding, ensure all amenities are operational and adequately maintained, implement regular cleaning schedules for showers, restrooms, and other communal areas, and provide staff training on customer service and hospitality.

I hope you will take these suggestions into consideration and take prompt action to address these issues. As a frequent camper, I believe these improvements are essential to enhancing the overall experience for future guests.

Sincerely,

[Your Name]